Frequently Asked Questions (FAQ)

Here are some frequently asked questions. If you do not find the answer, you can use the contact form to get in touch with us at any time.


The better you care the longer the enjoyment

Sandals and clogs need care. With proper care and periodic repair, Birkenstock sandals, clogs, and shoes can provide you with years of comfort. Here are some tips to keep your footwear looking good for years to come.

1. REMOVING MARKS EASILY
With the Birkenstock care brush you can care for your sandals and clogs and clean them superbly. The special cleaning head is ideally suited to removing marks from the natural leather.

2. REGULARLY CLEAN THE INSOLE COVER
So that you have a high degree of comfort when wearing our styles the insole cover is made of suede. To keep the leather soft you should treat the insole cover regularly with the nylon/brass brush.

3. REMOVING DUST AND DIRT
You can also use the care brush for your suede models. Dust and dirt can be easily removed with the fine rubber brush.

4. JUST RUB SCRATCHES OFF
With our natural leather you can remove slight scratches by gently rubbing them with the palm of your hand.

5. EASY CARE FOR BIRKO-FLOR
To clean Birko-flor models you only need a damp cloth. With this you can easily wipe the upper material.

Mainline Marketing Sdn. Bhd. are now providing service for customize of Gift Vouchers.

Just follow the following steps, you shall received your gift voucher at your expected completion date.

gift voucher

In order to receive a quote, the following information are required :

  • Expected due date.
  • Quantity needed.
  • Amount per voucher.
  • Other information such as event date / theme / special image request.
  • Contact information inclusive name, address, contact number and email address.
  • Expected validity period of the voucher.

Email all the information to [email protected]

Terms and Conditions

  1. Gift vouchers are valued in Malaysian Ringgit.
  2. Gift vouchers are redeemable only at the following Birkenstock boutiques: in KL - Lot 10 Shopping Mall, Mid Valley Megamall, Bangsar Village 2, Empire Subang Gallery, One Mont Kiara Mall; in Johor Bahru – JB City Square; in Ipoh - Ipoh Parade Shopping Mall, & in Penang - Gurney Plaza, Sunway Carnival Mall & Queensbay Mall.
  3. Gift vouchers are not refundable and cannot be exchanged with vouchers of other denominations.
  4. Gift vouchers are valid up to the stipulated expiry date and must redeemed on or before the expiry date shown on the voucher as no extension is permissible.
  5. Gift vouchers are not redeemable for cash and are valid within Malaysia only.
  6. If the value of goods redeemed is less than the voucher amount/s, there will be no refund of the difference.
  7. Defaced, mutilated, altered, lost or stolen vouchers are not replaceable, refundable or redeemable.

I don’t see my question in the list.
For more information, you can use the contact form to get in touch with us at any time.

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