Conditions of Return

After you have received an item you have seven (7) days to return it to us. For that, the item must be:

  • Confirmed to be defective;
  • Delivered in the wrong size or color.

And is subject to the returned item being in its original condition with the original box.


Before any return, please contact us.


Please note that purchases from the online shop are not refundable and cannot be returned or exchanged in a physical shop (BIRKENSTOCK store or outlet), nor can complaints about purchases be lodged in these locations. And purchases from physical shops cannot be returned to the online shop and complaints about such purchases cannot be lodged there.

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